Weather-related Collection Schedule Changes (Residential)
Severe weather may delay collection of garbage and recyclables for some of our customers. Thank you for your patience as we work to collect all garbage and recyclables during inclement weather. Below is information that will be helpful if we cannot collect your garbage or recyclables on your regular pick-up day.
If we cannot collect your garbage and recyclables on your regular collection day we will try the next business day (weather and road conditions permitting).
If we cannot get back on the next business day, then your garbage and recyclables (including any material missed) will be collected on the next regularly scheduled pick-up day for your neighborhood. This applies to every-other-week and monthly customers too. If garbage and recyclables are collected on the next pick-up, no credit will be issued.
If your Toter(s) or recycling bins are buried or covered in snow, it would help our crews a great deal if you could dig out or uncover them and bring them curbside or alleyside for pick-up.
Thank you for your cooperation and patience.